Shipping and
Delivery
Policy

Shipping and Delivery Policy for Shubh Rishtha

At Shubh Rishtha, we are committed to ensuring that any deliverables associated with our matchmaking and matrimony services—whether digital or physical—are provided to you efficiently and reliably. This Shipping and Delivery Policy outlines the processes and timelines for delivering items such as membership materials, event tickets, profile reports, or welcome kits (if applicable). Please review the details below.

1. Types of Deliverables
- Digital Deliverables: Items such as personalized matchmaking reports, e-tickets for events, or digital membership confirmations are delivered via email or through your account dashboard on our website.
- Physical Deliverables: If your membership or service includes physical items (e.g., welcome kits, printed certificates, or promotional materials), these will be shipped to the address provided during registration.

2. Delivery Timelines
- Digital Items: Digital deliverables are typically sent within 48 hours hours of your purchase, registration, or event booking, provided all necessary information has been submitted. You will receive these at the email address associated with your account or via a download link in your profile.
- Physical Items: Physical items are processed and shipped within 7 days business days of your order confirmation. Delivery times may vary depending on your location and the shipping method selected (if applicable), typically ranging from 5-10 business days within India/Assam.

3. Shipping Methods and Costs
- Digital deliverables are provided at no additional cost.
- For physical items, shipping costs (if applicable) will be calculated at checkout based on your location and the weight of the package. We partner with FedEx, UPS, local postal service to ensure reliable delivery. Free shipping may be offered for certain membership tiers or promotions—details will be provided at the time of purchase.

4. Tracking Your Delivery
- Digital Items: No tracking is required; however, if you do not receive your item within the specified timeframe, please check your spam/junk folder or contact us.
- Physical Items: Once your order is shipped, you will receive a tracking number via email or in your account dashboard (if available). You can use this to monitor your shipment’s progress.

5. Delivery Issues
- Undelivered Digital Items: If you do not receive a digital deliverable within 3 hours/days, please contact us at support@shubhrishtha.com or +91 7002740688, and we will resend it promptly.
- Lost or Damaged Physical Items: If your physical item is lost, delayed, or arrives damaged, please notify us within 7 days of the expected delivery date. We will investigate and, if necessary, provide a replacement at no additional cost, subject to availability.

6. Address Accuracy
You are responsible for providing accurate shipping details during registration or checkout. Shubh Rishtha is not liable for delays or non-delivery due to incorrect or incomplete addresses. If an item is returned to us due to an error in the provided address, additional shipping fees may apply for reshipment.

7. Force Majeure
We are not responsible for delays in delivery caused by events beyond our control, such as natural disasters, pandemics, strikes, or technical issues. In such cases, we will keep you informed and work to deliver your items as soon as possible.

8. Contact Us
If you have any questions about our Shipping and Delivery Policy or need assistance with a delivery, please reach out to our support team at support@shubhrishtha.com or call us at +91 7002740688. We’re here to ensure your experience with us is seamless and satisfactory.

Thank you for choosing Shubh Rishtha. We look forward to assisting you on your journey to finding love!